Even though “call center” is a relatively widespread phrase, the nature and scope of the work are not entirely understood.

The basic description of a call center is an office setting where multiple calls are placed over the phone and by written correspondence. It is a business where call center agents answer incoming and outgoing phone calls as well as written correspondence from current and potential clients.

A call center is a department or organization that usually handles phone calls concerning the goods or services of a corporation. They handle high volume calls related to topics such as product features, order status, and service availability.

Interactive voice response (IVR) systems as well as textual channel requests from whatsapp, webchat, wechat, facebook, and mobile applications may all be used to handle some conversations and allow callers to rapidly obtain specific information and service themselves. Callers must speak with a human representative in order to ask questions or make specific requests because we are unable to offer comprehensive help in this instance.

With the necessity to answer calls from wherever we are in circumstances when face-to-face meetings are impractical during the pandemic, the cloud-based technologies has risen in importance. The simultaneous technological requirements also resulted in the requirement to answer calls using a smart phone. This led to many analog/digital systems allowing cloud calls.

As TECMONY, our greatest expertise is to position the right product for your needs and to ensure that different products that offer the best solution in this regard work in harmony and in an integrated manner. This enables us to offer solutions that will help both our customers’ clients’ and our customers’ expectations to be met by the most accurate and fastest solutions.